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FAQ

                                                                            

 

WHEN WILL MY ORDER SHIP?
Your order will normally ship within 1-2 days via USPS Priority Mail (which takes 2-3 business days to arrive) Wholesale orders usually ship within a week.
 
WHAT IF IT DOESN'T MATCH MY OUTFIT/DON'T LIKE IT/DOESN'T FIT/NOT AS EXPECTED? (RETURNS)
No problem! Just return to our studio at 131 NE 6th Ave, Portland, OR 97232. No return authorization required, but I do ask that you return unworn items within 14 days of receiving your order.
 
MY _______ BROKE, CAN YOU REPAIR IT?
I am happy to repair or replace broken jewelry (usually at no cost). 
 
HOW DO I CARE FOR MY JEWELRY?
As a general rule, I suggest not sleeping, swimming, or showering in your jewelry.  Stay clear from spraying perfume or hairspray on your jewels. (spray first, then put on your jewelry).  If you want to avoid getting knots in your necklaces, hang them vertically. When you travel, put your necklaces in sandwich baggies with the clasp hanging outside of the seal to keep them from tangling.  There is no cleaning necessary. 
 
I'M ALLERGIC TO SOME METALS, CAN I WEAR YOUR JEWELRY?
All of the metals are nickel and lead free and hypoallergenic. (nickel is what most people are allergic to) The necklace chains, clasps and ear wires, are made of an electroplated brass. Gold pieces (pendants, leaves, etc.) are gold plating over brass. Silver pieces (pendant, leaves, etc.) are rhodium plated over brass. (rhodium is in the platinum family of metal)
 
WHERE CAN I TOUCH/SEE YOUR JEWELRY IN PERSON?
You can search for a store near you that carries Harlow here. Or you can visit us in our studio/shop in Portland, OR. 131 NE 6th Ave, Portland, OR 97232
 
DO YOU OFFER WHOLESALE?
Yes! this is our specialty. See our wholesale page here.
 
 
 

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